Culture
HOW WE OPERATE
A culture founded on genuine, personalised service and family values is at the heart of what we do and how we operate at Thorne Group.
Our vision to Exceed Expectations Everytime applies to the homes we build, our quality, our service and our people.
Our values and brand promises underpin the way we act and behave every day, driving us to deliver the best for our clients, industry and community.
Part of the Community
As a family business we enthusiastically support community initiatives that align with our values and are relevant to our coastal location. Each year our team participates in a range of events and activities to promote health and wellbeing in our local community. Over the years we have contributed to Live for More (surf programme), Breast Cancer Support Services and Breast Cancer Foundation NZ, Women’s Refuge, Variety Club, KidsCan,Hato Hone - St John, Surf Lifesaving NZ – and more.
We have also been proud sponsors to up-and-coming young water sport athletes in both junior surfing and canoe slalom.
“One Team” - Collaborative Approach
With years of experience collaborating with a diverse range of providers on various projects, we understand the importance of strong relationships in the construction industry.
Our relationships, built over decades, are the foundation of every successful project which is why we prefer to take a “one team”approach - drawing together from the outset your preferred designer, interior specialist, landscape designer, along with other third-party professionals such as engineers, Geotech consultants and surveyors.
This enables us to establish a single point of contact for your project where planning, design and construction are inter woveninto a singular, seamless service.
Applying a collaborative approach from the outset opens lines of communication and creates efficiencies, driving budget-led design decisions that optimise efficient use of materials and labour
Professional Project Management & Client Care
Many clients return to us for subsequent builds due to our exceptional service and reputation for exceeding client expectations. Providing a single point of contact from the outset,and providing oversight throughout the entire process, our Client Care Managers are key to making the building journey smooth and enjoyable. During the construction phase you will have a dedicated Project Manager, a skilled building professional committed to managing and delivering your project on time and to plan. Managing suppliers, coordinating and scheduling contractors, your Project Manager will work closely with you throughout construction to accommodate any changes and keep you updated on progress and design decisions. We are committed to adhering to the agreed handover date while ensuring we do not compromise along the way on construction quality.
Technology / Systems / Tools
While we hold strongly to traditional values like craftsmanship and ethics, Thorne Group leads the way with world-class technology and systems enabling you to track your project online from anywhere in the world. Access documents, check the project schedule, keep up to date on progress and view photos as your new home takes shape – all at the click of a button.
Budget Tracking and Reporting
Trusting us with what is likely to be your most significant investment in life, is not something we take lightly. Our business operates from a foundation of sound ethics and mutual trust. From project pricing and establishing a realistic budget at the outset, through to monitoring expenditure and tracking variances,we guarantee transparency and accountability. Our Group Accountant oversees all financial operations and systems and scrutinises costs vs. budget for every project, reporting monthly to our clients.In essence, our commitment to ethical conduct,transparent operations, and community respect sets Thorne Group Homes apart. This has earned us a reputation as a trusted leader in the construction industry.
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After care and support
As a family-owned business, each home we create carries our family name – something we do not take lightly. Although we are proud of our reputation for quality, we understand that concerns sometimes crop up as you settle in.
Our after-care service ensures any defects or maintenance queries that occur within the first 2-years after completion are promptly responded to and resolved, and ongoing support is provided throughout the 10-year Registered Master Build Guarantee period.
Continuous Improvement
At Thorne Group Homes, we are committed to continuous improvement, to ensure we are delivering an exceptional experience for our clients. We employ the services of an independent researcher who conducts deep dives with our previous clients to uncover areas for improvement to ensure we have meaningful change. By addressing and reducing any friction points and refining our processes, we ensure a seamless journey for our clients. Our approach today is significantly more advanced than it was just a year ago, reflecting our dedication to improvement.
Safe Operating Practice
The wellbeing of our staff, sub-contractors, clients and wider community is of the highest priority in how we operate. We make no apologies for expecting high standards of safety practice on our worksites, often going beyond industry norms. We engage an independent Health and Safety Advisor to oversee our operating practice and drive continuous improvement. We expect and
encourage a high level of compliance with all safety provisions and promote a culture of ‘safety consciousness’ with both staff and clients
Our Brand Advocates
We take great pride in collaborating with individuals who share our passion for outstanding design, superior products, and quality craftsmanship. Many of our valued clients, who uphold these same
principles, place their trust in us, often inspired by the positive experiences shared by friends and family who have partnered with us before.
To give you a genuine understanding of the Thorne Group Homes building journey, we offer opportunities to connect directly with our satisfied clients. Hear firsthand from those who have gone through the Thorne Group Homes process and gain valuable insights into what it truly means to build with us.
What sets Thorne Group Apart? “You feel part of a family, an exclusive club. People who have Thorne houses are very happy to talk about their experience with nothing but praise.”
ROBIN & SARAH -
Sustainability / Eco building Focus
As a building company, we are very conscious of our environmental footprint and the part we play in constructing homes fit for the future.
Our involvement in environmental projects in the Tauranga region aims to benefit future generations. By planting native shrubs and trees for perpetuity at Summerhill Farm and Recreational Park (as well as other projects), we can help mitigate the carbon footprint that is generated during construction.
As well as applying building methodologies that are sustainable and environmentally friendly, we work alongside architectural designers to create healthy homes using sustainable products and aiming for superior Homestar / Green Star* ratings, that reflect our commitment to energy efficiency and environmental responsibility.
*Homestar and Green Star are independent national rating tools that measure the health, warmth, and efficiency of NZ houses.Talk to us about incorporating Homestar or Green Starassessment into your project.
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